This pre-recorded course of 1h 19minutes plus exercises originally took a 3h half-day to work through.
This course provides learners with an introduction to the Critical Systems Heuristics (CSH) method.
Understanding situations using Critical Systems Heuristics (CSH) is an introductory module, designed for those relatively new to systems thinking and provides basic training in modelling organisational or institutional situations using CSH.
You’ll develop an understanding of problematic situations, following a structured approach, with a series of steps that take groups through the required concepts and modelling in easy stages.
Examples used are based on a real organisation, applying CSH to governance of ‘process management’ in a large sized ICT company; it provides a platform for developing the skills needed to take normal organisational information, show how that relates to CSH, and how the method can provide a set of new insights into the situation.
Case study material is based on recognisable real-world situations, although it can be adapted to individual organisations, sectors or institutions. You may find it helpful to view the preparatory CSH overview video, which will introduce you to terminology and concepts expanded on during the introduction.
Objectives
By the end of this training, you should understand:
- the basic concepts, terminology and applicability of the Critical Systems Heuristics (CSH) method, as a guide to understanding boundary issues,
- how to define systems of interest within problematic situations,
- how to model boundary issues within systems of interest,
relevant systems laws and concepts embodied in CSH practice.
Trainer
The training is presented by Tony Korycki, a practitioner in systems thinking, alongside methods for business improvement, process management and architecture, organisational design, quality, benefits management and operational measurement.
Tony has a Postgraduate Diploma in Systems Thinking in Practice, and has worked with professional practitioner and knowledge sharing groups for many years, in several spheres.
He is supporting author, with Patrick Hoverstadt, of the Steve Hales book ‘Reframing ITIL’; applying systems thinking to service management of Information & Communications Technology.