Domesticating feral systems
Ferality is the bane of management. Ferality reduces agility, destroys customer service, increases business costs and compromises brand value. This unconsciously engineered sleeping partner within our business system, lying dormant for many years, has been awakened by the recent turmoil in our markets causing internal stresses that management have not been able to deal with.
The speaker will argue that ferality emerged from the Taylorisation of our operational processes where emphasis on reductionism and functional excellence has destroyed organisational coherence.
Steve will go ‘beyond function’ and develop a set of management capabilities that businesses can use to restore organisational coherence.