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ITIL and Systems

Steve Hales
Tony Korycki
16 October 2017

A talk describing an investigation into ITIL and IT service management from a systems perspective - particularly making use of the viable systems model.

Video Presentation Presentation Book

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Now with groups in several countries, SCiO (Sytems and Complexity in Organisation) was created initially by a network of practitioners in the North of England. SCiO acts as an extra channel for disseminating to others their experience of practical applications, education and research in complex problem solving. SCiO is a social enterprise and a not for profit organisation which is owned by its members.

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