Special 9am introduction to the 'Viable Systems Model'

This will be delivered using a 'live case study' by Stephen J Brewis, Chief Research Scientist at BT Innovate – on improving the quality of decision making in the creation & execution of BT’s Network

This talk will look at the design of the new governance structure that has recently been implemented within a business unit of BT. The talk will focus upon the qualification of this structure using the VSM and the emotional and reasoning structures found in the human brain. The talk will also look at how the RACI responsibility assignment matrix and reward structures were applied as the formal ‘emotional’ engagement mechanism to improve the quality of decision making in the creation and execution of the business unit network operating plan.

Please arrive early for this session and book in advance.