Systems Laws Practise Session
The group will take a common current affairs topic and discuss this topic, in small groups, each using one of several 'systems laws'. Each group will then feed back to the plenary, reflecting on their learning about the systems law that they used, and what the law also revealed about the topic. The objective of the session is to take familiar or perhaps unfamiliar systems laws and develop insights into how those laws are applied.
Session lead Tony Korycki is Service Improvement Architect at BT Global Customer Services, specialising in complex contract process design and implementation, especially those based around ITIL guidelines. He is also Development & Outreach Director for SCiO.