Unified Service Management: An Introduction to the USM Method

Jan van Bon
01 February 2017

RRP: £36.55   Paperback: ‎ 204 pp  Publisher: ‎ Inform-IT, Knowledge Center for Service Management  Language: ‎ English  ISBN: ‎ 978-9491710353

USM is a universal, methodical way of managing service delivery. The USM method provides a standardized management system for a service organization to manage its people, its resources, its routines, and its services.

USM can be used in all service organizations and teams of any size and in any line of business. The method offers an easy-to-learn approach to service management, based on business principles. All those service organizations can quickly, easily and inexpensively set up and integrate their routines, their organization, and their tooling, with the help of the USM method. In doing so, they lay the foundation for a customer-focused, continuously improving organization.

USM provides the perfect support for an Enterprise Service Management strategy, supporting techniques like Design Thinking, Agile, and LEAN, and USM is the perfect partner of popular practice-based frameworks such as ITIL, COBIT, or FitSM. With USM, you can set up a shared service center across multiple task domains, in a smart and sustainable way.

This book is both a textbook and a practical book. It specifies the building blocks of a Service Management Architecture and it demonstrates a standard Service Management System that provides the concept of the link for unlimited service ecosystems.

Once you’ve learned to see the world through USM eyes, service management will never be the same again.