Resources

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Many organisations are choosing the outsourcing model for the provision and support of their Information and Communications Technology (ICT) services. It is widely believed that this offers the best solution to getting value for money as well as access to the latest technology and approaches. When it works, this is indeed the case, and the large businesses that provide outsource services certainly have the capacity and capability to provide this.... Read more
Kim will talk about his work using system dynamics modelling to model businesses, strategy and change.
Stephen will talk about the latest developments in building and using his dynamic computer based viable system model for planning and delivering change in BT.
Between each of the VSM constituent systems there are feedback loops.  An explanation of the nature of the kinds of processing that each feedback loop may require to support the principle of “Clear Line of Sight” on a coherent basis such that the impact of inferential distance can be reduced  and at the same time detect anomalies associated with “Inversion of Control” and their impact.
The term "edge" is more and more part of our daily language. Situations can feel "edgy" or you might declare yourself to be on the "edge of a breakthrough" (or breakdown...) Understanding Edge Theory provides us with a simple framework to work effectively with the complexities of change. This model helps teams and organisational systems to understand: WHERE they are in relation to the change, WHAT dynamics are present that may help or hinder the... Read more
This will be a practical session on visualising systems in ways that other people can understand. If “all models are wrong but some are useful”, we propose that some of this usefulness comes down to how meaningful the model is to those who didn’t create it. If you have ever built an elegant, powerful, predictive model of a system that excited little or no interest from the people affected by it, then this workshop is for you! You can apply the p... Read more
Video
An introduction to the viable system model.
Video
Many of us are searching for 'neat and complete' answers to the messiness and complexity of (organisational / social / economic / ecological) life. Me too, though I've always known it's impossible. Then I stumbled across Bongard games on meaningless.com thanks to Mike Haber, and discovered a way to demonstrate - through experience - why it's not possible. I'll invite you to experience the joy of Bongard, and lead a discussion on Meta-contextualit... Read more
Stemming from the Enlightenment period, science has come to be viewed as the best way to establish truth from an objective standpoint. In its quest for the black and white outcomes of “guilty/not guilty”, it is perhaps not surprising that the legal system has become affected by the dominant reductionist narrative of positivism. Positivist politics have been enforced though both the technicalities of law and the details of legal procedures that ha... Read more
Video
A talk describing an investigation into ITIL and IT service management from a systems perspective - particularly making use of the viable systems model.