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Systemic thinking requires at least 2 types of thinking: open and closed. Open thinking is about the dynamic relationship of the organisation in terms of its environment, and closed thinking about those transactional acts that are worth improving or migrating to partners. Similarly, there are at least 2 kinds of knowledge management practice, one is about supporting the organization’s current strategy, the other is about crafting the strategy th... Read more
How do you know what you know? What we know depends on the questions we ask, and the kinds of questions we ask depends on our philosophical assumptions, which are often 'hidden'. How frequently do we hear that 'what gets measured gets done' but this assumes that the important things can be measured and that causality can be determined. Whether this assumption holds true for you depends on your view of the world - is there an external reality that... Read more
When working with Systems, we tend to model our system-in-focus by identifying key stakeholder groups and their involvement with the system activity. For every individual involved, there will be observed performance, in terms of observed actions and behaviours, but also hidden brain activity including autonomous functions, emotional activity, and the workings of the unconscious mind - all active below the radar. Emotional Intelligence (EI) is an... Read more
In June 2012, British Waterways will move out of the public sector and become the Canal and River Trust (CRT) within the third sector. This has been their ambition since 2009, but government acceptance came with an extremely challenging timescale. The build up and deployment of a body of volunteers within their organisation was a key part of their change strategy. Currently, the organisation’s KPIs: Volunteer time and Propensity to recommend are... Read more